Conditions (Danish)

The following sales and delivery terms apply to all deliveries from Designgruppen ApS. The conditions apply in cases where no other written agreements between you as the buyer and Designgruppen ApS have been entered into.

Introduction

ARTNATION / artnation.dk owned and operated by:

Designgruppen ApS
CVR no: 36060638
C / O BAG, 2nd East
to: Designgruppen ApS
Fussingvej 8
8700 Horsens
mail@designgruppen.dk
Phone: +45 93 93 92 87

Order confirmation and invoice

As soon as you have purchased your goods and we have received your order via the Internet, an e-mail will be sent with an order confirmation. This confirmation will include details of your order.

Documentation and guidance

If there are product descriptions and user guides for the product, these are included with the delivery from ARTNATION.
If you would like further information or advice from ARTNATION, this is a guide. ARTNATION guarantees that the goods comply with the CE marking requirements, if necessary.

Delivery time and transport

Delivery of goods from ARTNATION is deemed to have taken place when the consumer has received the goods. We ship items on all weekdays with a delivery time of 3 - 5 business days. Some orders are order orders or special orders and there may therefore be longer delivery times, which can last up to 21 days. Orders received during the weekend or public holidays will be sent the following week within the delivery deadline. 

We offer free shipping (for packing boxes) on all Danish orders over 400 kr.

Shipping to parcel shop (GLS / DAO): 34 kr.
Shipping to home address (with GLS) costs 45 kr.

The risk of the goods

The risk of goods purchased by Designgruppen ApS passes to you as a consumer at the time of delivery.

Complaint

Any faults or defects on delivery from ARTNATION must be claimed within a reasonable time after you have discovered the error. It is your duty to indicate and, on request, show how the error or defect is expressed. If you notice an error, please contact ARTNATION quickly.
You can basically only complain about errors that appear no later than two years after you have received the goods. For products with limited durability, your remedies are limited by the durability period ARTNATION has set you in view.
Complaints can be communicated by phone or mail, cf. the above contact information.

Price and payment

In this shop you can order your goods online and pay with
- Visa (most Dankort cards are also visa card)
- Mastercard
- Apple Pay (if you use Safari as a browser)
- American Express

All prices incl. VAT.

Cancellation

ARTNATION provides a 14-day cancellation right, effective from the day you receive your goods. You are obliged to return the goods in substantially the same condition and quantity as it is received. You must bear the costs of returning the product yourself. ARTNATION offers to generate a return label for DKK 35, which you simply have to put on the package.

The package is sent to:
ARTNATION, DesignGruppen ApS
C / O BAG, 2nd East
Fussingvej 8
8700 Horsens
Denmark

product Consistency

It should be emphasized that we cannot guarantee that the colors you see on your screen accurately reflect the colors of the physical products. This is especially true for posters and other print cases, as different printing companies are used.
It should also be mentioned that wood is a living material, and therefore the products can vary from series to series. The wood structure of the products you see in the pictures will be different from product to product. Furthermore, many of the wooden figures are handmade, so there may be variations in the small details, such as the eyes, ears, etc.

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